PRIVACY POLICY

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General Data Protection Regulations

The EU General Data Protection Regulation ("GDPR") came into force across the EU on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. This Regulation provides a much stronger regulatory environment over the protection of Personal Data held by businesses.

This Privacy Policy governs the manner in which Tree-Harvest Ltd collects, uses, maintains and discloses information collected from our customers. This privacy policy applies to products and services offered by the Company. Tree-Harvest Ltd is the data controller and we are responsible for your personal data.

Personal identification information

We may collect personal identification information from customers when they place an order, fill out an order form or application form, or make an enquiry regarding our products by phone, e-mail or other correspondence, Facebook or Instagram or the website. We may ask for:

Your name and address and other contact details you might provide for us, such as your mobile phone number, your land line phone number and email address

Details of your credit or debit card used to pay for your products

Any specific details regarding how you would like your products delivered, or any particular information you have provided regarding deliveries

Details of any comments, information or complaints you have raised with us regarding your purchases

We will only collect this personal identification information if it is voluntarily submitted to us. A customer can always refuse to supply personal identification information, but it may prevent them from receiving an order. We hold such details to maintain our business relationship and we believe it constitutes a legitimate, genuine business interest.

The information we hold will be retained for the duration of our business relationship. Unless we receive a request to erase your information, we will hold your name, contact details and purchase history for up to seven years from our last transaction with you. We will not store your credit or debit card details on any computer systems or third party servers. After seven years, if we have had no contact from you, records that identify you will be destroyed. Should any queries manifest themselves, or in the unlikely event that you feel your personal data is being used incorrectly, or suspect a data breach may have occurred, please contact us directly at the address below, or, should you not be satisfied with the outcome, you may contact the Information Commissioner at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Non-personal identification information

We do not collect non-personal identification information about our customers.

Third party Activity or Websites

If a customer was to find advertising or other content on our Instagram/Facebook sites that link to the sites/products/services of third parties, this will not be with our agreement. We would be grateful for information if this occurs. We do not control the content or links that may appear on these sites and are not responsible for the practices employed by third parties appearing on Instagram or Facebook.Interaction with any third party website will be subject to their third party's own terms and policies.

Your rights

Under data protection laws, our customers have the right to:

Request access to their personal information held by us

Require us to correct any mistakes in the information that we hold

Require the erasure of personal information concerning them

Receive the personal information concerning them which has been provided to us, in a structured, commonly used and machine readable format

Object in certain other circumstances to our continued processing of their personal information

Object at any time to processing of personal information concerning them for direct marketing, such as catalogue updates

Otherwise restrict our processing of their personal information in certain circumstances

You can obtain further information about these rights from www.ico.gov.uk

Any of the above can be requested at any time via email, phone or post. Should we receive such a request, we will action accordingly.

How we use collected information

Tree-Harvest may collect and use personal information for the following purposes:

to ensure you receive the products you have ordered

to send information and updates pertaining to an order

to respond to other enquiries, questions, and/or other requests to process payments

We do not share any information with outside parties except to the extent necessary to provide the service you require, such as information to couriers for delivery

to manage the delivery of your products to the correct address

to send periodic emails with new catalogues, or catalogue updates

How we protect your information

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way.

We limit access to your personal information to those who have a genuine need to know. All employees are subject to a duty of confidentiality and will use your information solely for the purpose described in this privacy notice.

Computer systems are password protected and are managed to ensure that they have the latest security updates and to minimise unauthorised access to information.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

The Payment Card Industry Data Security Standard is a mandatory requirement for any business accepting credit or debit card payments. This is renewed annually. Tree-Harvest is PCI DSS compliant.

Sharing your personal information

We do not sell, trade, or rent our customers' personal identification information to others.

Changes to this privacy policy

Tree-Harvest has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage our customers to check this page for any changes to stay informed about how we are helping to protect the personal information we collect. It is the customer's responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of Tree-Harvest Ltd, or your dealings with us, please contact us at:

Tree-Harvest Ltd

The Old Mill

By Umborne Bridge

Dolphin Street

Colyton

Devon EX24 6LU

This document was last updated on 26 March 2022